Every product has a lifecycle and our products are no different. This lifecycle starts when a product is released to market and ends when the product is no longer sold or supported.
We will continue to support the product for a period after withdrawing from sale, specific dates can be found in the below table. Swiftpage typically support the most recent three versions of the Act! software.
In some regions, obsolescence policies for Act! may not currently be in place or may vary. All changes in your region will be communicated to you in advance of any action required by you.
|Product||General Availability||Eligible for Upgrade Pricing until||Eligible for Support until1|
|Act! (v18.x) products||December 2015||To be announced||To be announced|
|Act! (v17.x) products||October 2014||30 November 2017||30 November 2018|
|Act! (v16.x) products||September 2013||30 November 2016||30 November 2017|
|Sage ACT! 2013 (v15.x) products||September 2012||30 November 2015||30 November 2016|
|Sage ACT! 2012 (v14.x) products||September 2011||30 June 2015||30 June 2016|
|Product||General Availability||Sale Discontinued||Support Discontinued|
|Sage ACT! 2011 (v13.x) products||September 2010||September 2014||September 2015|
|ACT! by Sage 2010 (v12.x) products||September 2009||January 2014||January 2015|
|ACT! by Sage 2009 (v11.x) products||September 2008||January 2013||January 2014|
|ACT! by Sage 2008 (v10.x)||September 2007||January 2013||January 2014|
|ACT! by Sage 2007 (v9.x) products||September 2006||January 2012||January 2013|
|ACT! 2006 (v8.x)||August 2005||August 2009||August 2010|
|ACT! 2005 (v7.x)||August 2004||August 2009||August 2010|
|ACT! v6||2002||September 2007||September 2008|
You can continue to use your software outside of the support period. If you experience a problem or your requirements change and you have an unsupported version of the software customers please contact us to discuss your needs on the adjacent numbers.
The Act! Knowledgebase and Act! Online Community are valuable resources that you can access to get answers to queries, problems, share ideas and more. These tools are available to supported and unsupported customers.
1Regional branding may have varied when owned by Sage. Please check the version number in the software or on your disk